How to Make an Appointment

Appointments may be booked in several ways:


Patients can book appointments up to 4 weeks in advance using online services.

By Phone

Patients can book an appointment by calling reception on 020 8452 7646.

In Person

Patients can visit the surgery and book an appointment with the receptionist if you have difficulty using the online or telephone route.

Face-to-face appointments, when patients meet with a doctor to discuss their medical needs, are the bread and butter of general practice. Standard appointments are 15 minutes long, but may be longer if the doctor feels it is appropriate. Please call the practice or log in online to book an appointment.

We offer two types of face-to-face appointment:

Routine appointments which are booked in advance for non-urgent medical needs

Urgent appointments which can only be booked on the day. You should not book one of these unless your medical needs must be attended to the very same day.

Sometimes you may want to speak to a doctor about something but do not need to come into the surgery for a face-to-face appointment.

If you would like to talk to someone over the phone, please ask reception to book a telephone consultation, we currently offer routine (booked in advance) and urgent on-the-day telephone consultations.

PATCHS: Online Consultation

The Practice has been offering patients PATCHS as a way to get advice from their GP or surgery.

Remember that PATCHS take up GPs valuable time, so patients need to use them wisely.

The condition should not be urgent as the practice will respond in 48 hours on a week day, although it will be longer at the weekend.

There are several possible outcomes for a patient after they have sent a PATCHS online:

– In the case of a minor illness, such as a cough or cold, the patient could be given self-case advice or sent a text to advise a visit to a pharmacy

– If from the Patient’s answers it is an emergency they will be directed to 111 or A&E

– They could get advice from the GP or practice by email

– A prescription or fit note could be arranged

– They may be asked to contact the surgery to arrange a telephone consultation as the GP needs more information.

From our experience of PATCHS, here are some tips about when they is a useful way to contact your GP surgery:

– Patients who have 1 problem that it is easy to describe/Photograph

– Patients that are good at using IT

– PATCHS are better for patients who find it more convenient not to attend the surgery or speak to a GP

Conditions that are good for PATCHS are:

– Urinary Tract Infections

– Skin conditions if photos are sent

– Fit note requests which are a repeat or the result of a hospital admission

– Requests for previous medications for previous conditions where patient is sure of diagnosis- migraine/dizziness/acne/otitis externa

– Musculoskeletal problems

PATCHS do not work well for:

– When the patient feels that they have an urgent problem

– If a patient wants to speak to or see a GP

– When the patient has several problems they want to discuss with the GP

– When a third party is completing the PATCHS (except if parent of a child)

– Cardiac (heart) or Respiratory (lung) conditions

– When the patient has a new lump or change especially; breast, testicular or genital area

– Children < 2 years old with an acute problem

– A Patient with a mental health problem